Product returns

This section applies to Consumers. Where Polish law applies, statutory withdrawal and conformity rights also extend to natural persons whose contract is directly related to their business but is not professional in nature for them, under Article 7aa of the Polish Consumer Rights Act. Mandatory protection under the law applicable in the absence of a choice of law, in particular that of the Consumer’s habitual residence under Article 6 of the Rome I Regulation, remains unaffected.

The Consumer may withdraw from the contract without giving any reason by making a declaration to that effect in any form within 14 days from the date of delivery of the product to him/her.

It is enough to send a verbal or written declaration containing information about the order before the expiry of 14 days from the day of receiving the order to one of the following means of communication:

• by telephone +48 730 787 958
• by email: [email protected]

 

1. Following withdrawal, the distance contract is treated as not concluded. Payments and goods are returned under the rules below.
2. Direct costs of returning the goods in connection with exercising the right are borne by the Buyer, unless the Store has agreed to bear them.
3. The Store refunds payments without undue delay and no later than 14 days after receiving the withdrawal statement, including the cost of the least expensive standard delivery offered. It uses the same payment method unless the Consumer expressly agrees to another method that incurs no fees. Unless the Store has offered to collect the goods, it may withhold the refund until it receives the goods or evidence of their return, whichever occurs first.
4. The consumer is obliged to return the goods no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the goods before its expiry.
5. Simply unpacking or checking the goods does not remove the right of withdrawal. The Consumer is responsible, under the applicable statutory rules, for any diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.