Warranty

Our warranty covers material and manufacturing defects under normal use. If the product proves to be defective within 24 months from the date of delivery, please report the defect to us immediately and then send the defective part or the entire article for free repair. We will then cover not only the costs of service and replacement of parts, but also handling fees.

This warranty covers products intended for personal use only and does not apply to items that have been used for commercial, rental or non-intended use. There is no warranty other than that stated in this document. This warranty is not transferable. City Lion Sp. z o. o. is not responsible in any way for any damage, loss or inconvenience caused by the failure of the equipment or by the user’s negligence, abuse, use inconsistent with the operating instructions or other warnings contained in the product materials.

Moreover, City Lion Sp. z o. o. shall not be liable for intentional or incidental damages resulting from improper use of the product.

The warranty does not apply to:

• Damage caused by accident, misuse, abuse, alteration or vandalism.
• Incorrect maintenance.
• Unauthorized modification or commercial use. 
• Uncontrolled use by persons under the age of 12.

 

Statutory conformity rights and the City Lion guarantee

1. Statutory conformity rights are independent of the commercial guarantee. Where Polish law applies, consumer sales contracts concluded from 1 January 2023 are governed by Chapter 5a of the Polish Consumer Rights Act. The Seller is liable for a lack of conformity existing on delivery and becoming apparent within two years, or a longer legally relevant period of usability. A lack of conformity becoming apparent within two years is presumed to have existed on delivery unless proved otherwise or incompatible with the nature of the goods or the lack of conformity. More extensive mandatory consumer rights remain unaffected.
   The City Lion commercial guarantee lasts 24 months and covers all batteries bought in the City Lion Store. It does not limit statutory remedies against the Seller, which are available free of charge.
   This section applies to Consumers. Where Polish law applies, statutory withdrawal and conformity rights also extend to natural persons whose contract is directly related to their business but is not professional in nature for them, under Article 7aa of the Polish Consumer Rights Act. Mandatory protection under the law applicable in the absence of a choice of law, in particular that of the Consumer’s habitual residence under Article 6 of the Rome I Regulation, remains unaffected.
2. Complaints based on the seller’s liability for non-compliance of the goods with the contract should be forwarded, inter alia, by phone +48 798 010 855 or by email:  [email protected]
3. The complaint should contain a detailed description of the type of non-compliance, the date of its occurrence, the Consumer’s request, order number and contact details should be specified, which will facilitate the complaint procedure.
4. The store considers complaints immediately, at the latest within 14 days of receipt of the complaint sent by the customer.
5. If the Store does not respond to the complaint within the above 14-day period, the complaint is deemed accepted.
6. Under the applicable law, the Consumer may request repair or replacement of non-conforming goods free of charge, within a reasonable time and without significant inconvenience. The Seller bears the costs, including collection, transport, labour and materials. Where Polish law applies, a price reduction or termination is available in the circumstances set out in Article 43e of the Consumer Rights Act, including refusal or unsuccessful repair or replacement, or a sufficiently serious lack of conformity. Under those provisions, termination is unavailable for a minor lack of conformity. More extensive mandatory consumer rights remain unaffected.
7. The response to the complaint is sent to the e-mail address provided by the Customer or in writing to the correspondence address provided.
8. The store issues a written certificate of return of the benefit.