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Regulations of the online store
(in accordance with the requirements of the law of December 25, 2014, as amended)

Entrepreneur’s data

  1. The owner is the company CITY LION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ NIP: 5223182762 REGON: 385966595 Address: Ul. Aleje Jerozolimskie 214, 02-486 Warsaw, which operates through the Store
  2. The Regulations define the rights and obligations of customers as well as the rights and obligations of the Seller as the entity managing and running the Store.
  3. The Regulations are available in the Polish language version.
  4. Customers are obliged to observe proprietary copyrights and rights resulting from the registration of inventions, patents, trademarks, utility and industrial models.
  5. The owner of CITY LION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ undertakes to use the personal data of the store’s customers only for the purpose of reliable performance of the remote sales contract. The Privacy Policy is  HERE .

I. Technical conditions of using the Store.

In order to use the Store, the Customer should have:

  • device transmitting ICT data
  • access to the Internet
  • e-mail address
  1. The store collects information contained in cookies, which are text files, these files do not retain any personal data, they are used anonymously to assess the real interest in the service on the store’s website. Cookies are used to exchange information between the Store and the User, which greatly facilitates the adjustment of the offer to the expectations and preferences of each Store User. The customer decides about the use of cookies. Web browsers are often set by default to install these files on the Customer’s end device, which can change the settings at any time.
  2. The Store informs that disabling cookies by the Customer may affect the functionalities available in the Store.
  3. Detailed information on Cookies is contained in the Cookies Policy, available at the  “Cookies” Policy,   which is an integral part of these Regulations.

II. Registration and Login

In order to set up a “Customer Account”, the Customer registers by providing: login, e-mail address, password and name and surname, telephone number, address using the form. The customer has the option to provide data for the VAT invoice.

The password provided when logging into the Store may consist of letters, numbers and / or special characters. The password is individual for each user. The password can be changed on the website by entering an e-mail address and a new password.

Setting up a “Customer Account” is free of charge.

By accepting the regulations, the customer makes a statement as follows:

  • I started using the services of the store voluntarily
  • the data contained in the form are true
  1. The customer may not transfer the password to the account in the Online Store to third parties.
  2. After registration, the Customer will receive an activation link to the account website at the e-mail address provided.
  3. Activation allows you to log into the system.

The customer may not copy, modify or distribute the content, photos, logos without the prior consent of the authorized person.

III. Order fulfillment

  1. The store is open 24 hours a day, 7 days a week, enabling the customer to place an order at any time, except for maintenance breaks. In the case of natural persons, clients may only be persons with full legal capacity.
  2. The customer places an order as follows:
  3. selection of goods made by adding them to the basket
  4. choice of delivery and payment methods
  5. providing data for the registration or login form, delivery form
  6. confirmation of the order by the button “order with payment obligation”
  7. sending the order confirmation to the Customer’s e-mail address
  8. an order placed in electronic form will be confirmed no later than within two business days (excluding holidays) of receiving the order. The confirmation will be sent by e-mail or by phone
  9. The customer undertakes to provide true data.
  10. The order confirmation sent to the customer includes:
  • Store data, including the exact correspondence address, e-mail address and telephone number
  • product description (e.g. quantity, color, dimensions)
  • unit and total price of all products
  • order price = total price of products + costs of performing the contract, including payment and delivery
  • payment method
  • information on the right to withdraw from the contract without giving any reason within 14 days
  • information about the right to warranty
  • in the attachment there is a model withdrawal from the contract within 14 days

IV. Payment method

  1. The customer has the option to pay for the goods under the order in the following forms:
    1. by transfer to the bank account indicated by the Store:  43 1140 2004 0000 3002 8015 5377 – mBank
    2. PayPal, PayU, PayByNet payment systems (Card payments, card types: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic and ePrzelewów)
  2. The costs related to making the payment are given on the order page / e-mail confirming the order and are included in the final price of the order. For the use of a specific form of payment, the seller may not demand a fee from the consumer that exceeds the costs incurred by the seller on this account.

V. Prices and shipping costs

  1. All offers in the online store are only an invitation for the customer to submit an appropriate purchase offer.
  2. The prices given for products on the website are given in PLN and include taxes and fees. The price of the product before marking the “add to cart” button does not include shipping costs and other additional fees. Shipping and payment costs are added to the sum of the ordered products. Before placing the order, the customer is informed about additional costs, e.g. related to packaging.
  3. The final price of the order, binding for the Store and the Customer, is the price of the product given on the Store’s website before placing the order by the Customer, including all costs related to the contract.
  4. Information on the total value of the order (including shipping and payment costs) is made available before selecting the “Order – transaction with payment obligation” option and is confirmed in an e-mail sent immediately to the address provided by the Customer.

VI. Supply

The customer selects the type of delivery:

  • Courier shipment – the company “DPD” or INPOST
  • rzesyłka by the company Inpost – Paczkomaty
  1. The delivery date is max. 14 days, unless the delivery date has been individually agreed. If the deadline indicated in the preceding sentence is exceeded, the consumer has the right to appoint additional time for the seller. If the goods are still not delivered, the buyer may withdraw from the contract.
  2. Deliveries take place on business days, from Monday to Friday. No deliveries are made on weekends and bank holidays.
  3. The seller is responsible for the risk of accidental loss or damage to the goods until the consumer receives it, unless the consumer has chosen a form of delivery other than the delivery proposed by the seller.
  4. Upon receipt of the parcel, the buyer has the option to check the goods and, in the event of any damage, write a report in the presence of the supplier. Writing a protocol is not a condition for submitting a complaint or exercising the right to withdraw from the contract.
  5. The goods are delivered in Poland or the EU.

VII. The right to withdraw from the contract

This chapter applies to Users using the Store as Consumers and is a part of the regulations of the store.

The consumer may withdraw from the contract without giving a reason by submitting an appropriate statement in any form within 14 days from the date of delivery of the product to him. It is enough to send an oral or written statement containing information about the order within 14 days from the date of receipt of the order, to one of the following means of communication:

– by phone +48 798 010 855
– to the email address:  [email protected]

  1. In the event of withdrawal from a distance contract, the contract is considered void. What the parties testified is returned unchanged. The return should be made immediately, no later than within 14 days.
  2. Direct costs of returning the goods in connection with exercising the right are borne by the Buyer, unless the Store has agreed to bear them.
  3. If the Customer withdraws from the contract, the Store will refund the price of the product and the equivalent of the cost of the cheapest shipment within 14 days from the date of receipt of the returned product. The return will be made to the bank account indicated by the Consumer.
  4. The consumer is obliged to return the goods no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the goods before its expiry.
  5. The right to withdraw from a distance contract is  not entitled to the  Consumer if the goods have visible signs of use or are out of order as a result of improper use by the buyer.

VIII. Consumer’s right to warranty

  1. Products offered in the Store are covered by the seller’s 24-month liability for non-compliance of the goods with the contract. There is a presumption that if the Consumer submitted a warranty to the Seller within 12 months of the product’s delivery, the defect of the product already existed at the time of its release.
  2. Complaints based on the seller’s liability for non-compliance of the goods with the contract should be forwarded, inter alia,
    – by phone +48 798 010 855
    – by email:  [email protected]
  3. The complaint should contain a detailed description of the type of non-compliance, the date of its occurrence, the Consumer’s request, order number and contact details should be specified, which will facilitate the complaint procedure.
  4. The store considers complaints immediately, at the latest within 14 days of receipt of the complaint sent by the customer.
  5. In the absence of information on the method of considering the complaint, within the time limit specified in point 2, the complaint is considered to be considered in favor of the Customer.
  6. In the event of a justified complaint, the Customer may request the product to be brought into conformity with the contract, free repair or replacement of the product with a new one, price reduction or it is possible to withdraw from the contract. The store will reimburse customers for the price of the entire transaction.
  7. The response to the complaint is sent to the e-mail address provided by the Customer or in writing to the correspondence address provided.
  8. The store issues a written certificate of return of the benefit.

IX. others

  1. The Regulations are available at   REGULATIONS
  2. The customer has the option to read, download the content of the regulations to his device and print the document.
  3. The Store will amend the provisions of the Regulations for important reasons after informing the Customers by publishing a uniform text of the Regulations in the Store and sending its content to the e-mail address provided by the Customer. The changed or modified regulations are binding, after fulfilling other conditions provided for by law, only for legal relations arising after the changes or modifications enter into force.
  4. Amendments to the regulations will not in any way infringe upon the acquired rights of Customers using the Store before the effective date of the amendments.

Normativa de Tarjetas de Regalo

Esta normativa (en adelante, “Normativa“) establece las reglas para la adquisición y el uso de tarjetas de regalo prepagadas emitidas por City Lion Sp. z o.o.


Los términos y conceptos utilizados en esta normativa se definen de la siguiente manera:

  1. Emisor – El propietario de la tienda es la empresa CITY LION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ NIP: 5223182762 REGON: 385966595 Dirección: Ul. Stefana Batorego 18/108, 02-591 Varsovia, que opera a través de la tienda en línea
  2. Tarjeta de regalo – Un bono entregado al portador que otorga el derecho a realizar compras únicas o múltiples en las tiendas de ventas dentro de un límite de cantidad monetaria establecido.
  3. Cliente – Una persona que compra una tarjeta de regalo en
  4. Usuario – Cualquier titular y presentador de la tarjeta de regalo, que la presenta para su reembolso en
  5. Productos – Productos ofrecidos para la venta en
  6. Transacción – Una operación realizada utilizando la tarjeta de regalo, que consiste en intercambiar la totalidad o parte del monto disponible en la tarjeta de regalo por productos ofrecidos por el Emisor.


  1. Se puede adquirir una tarjeta de regalo en
  2. El cliente tiene la opción de comprar una tarjeta de regalo por un valor de 100, 250 o 500 PLN.
  3. La tarjeta de regalo se envía al cliente en formato PDF a la dirección de correo electrónico especificada.
  4. El pago de la tarjeta de regalo no puede realizarse con otra tarjeta de regalo.
  5. No se aplican descuentos a la compra de la tarjeta de regalo.
  6. La tarjeta de regalo, según la legislación vigente, no es un instrumento de pago electrónico ni una tarjeta de pago electrónica.
  7. La tarjeta de regalo no puede ser cambiada, ni en su totalidad ni parcialmente, por efectivo.
  8. La tarjeta de regalo no es reembolsable ni intercambiable por efectivo.
  9. El Emisor no emite duplicados de la tarjeta de regalo.
  10. La emisión de la tarjeta de regalo al Usuario no constituye una venta sujeta a impuestos según las disposiciones fiscales correspondientes. A solicitud del Emisor, el Usuario tiene derecho, como comprobante de pago de fondos al Emisor, a recibir del Emisor solo un recibo escrito que no constituye un recibo fiscal ni una factura de IVA.


  1. La tarjeta de regalo solo puede ser utilizada en
  2. Si el precio del Producto comprado por el Usuario es superior al monto de dinero en la tarjeta de regalo, el Usuario está obligado a pagar la diferencia de precio con otra forma de pago aceptable en la Tienda, incluyendo otra tarjeta de regalo.
  3. La validez de la tarjeta de regalo comienza desde el momento de su envío al Usuario y no requiere activación adicional por parte del Usuario.
  4. El período de validez de la tarjeta de regalo es de 12 meses a partir de la fecha de adquisición por parte del Usuario al Emisor.
  5. El Emisor puede activar nuevamente la tarjeta de regalo solo si el Usuario no ha utilizado los fondos restantes dentro de su período de validez. Para extender la validez de la tarjeta de regalo, el Usuario debe solicitar la reactivación contactando al Emisor en la dirección de correo electrónico – [email protected].
  6. El Emisor se reserva el derecho de rechazar la ejecución de transacciones con la tarjeta de regalo en caso de: a. falta de fondos en la tarjeta de regalo, b. falta de reactivación de la tarjeta de regalo por parte del Emisor a solicitud del Usuario, después de vencer su período de validez.
  7. La tarjeta de regalo es transferible y puede ser entregada a otra persona, que se convierte en Usuario desde el momento de su entrega.
  8. El Usuario tiene derecho a verificar el valor actual de la tarjeta de regalo para su uso, contactando al Emisor en la dirección de correo electrónico – [email protected].
  9. El Usuario es responsable del uso correcto y la seguridad de la tarjeta de regalo. El Emisor no asume ninguna responsabilidad por las tarjetas de regalo perdidas después de su entrega al Usuario o que se hayan perdido. En caso de pérdida (incluido el robo), daño o destrucción de la tarjeta de regalo, esta no será reemplazada.


  1. En caso de devolución de productos adquiridos en con la tarjeta de regalo, el Usuario recibirá un reembolso monetario en la tarjeta de regalo por un monto equivalente al precio de los productos devueltos.
  2. Todas las disposiciones de estas normativas se aplican a la tarjeta de regalo emitida al Usuario al momento de devolver los productos.
  3. En caso de reclamaciones sobre productos adquiridos en con la tarjeta de regalo, al Usuario le corresponden derechos según el Código Civil.


  1. El Usuario tiene derecho a presentar una reclamación en caso de cargo indebido en la tarjeta de regalo antes de su compra o durante la aceptación de la tarjeta de regalo por parte del Emisor.
  2. La reclamación se puede presentar contactando al Emisor en la dirección de correo electrónico – [email protected].
  3. La reclamación debe incluir: nombre y apellidos, datos de contacto, circunstancias que justifican la reclamación, así como solicitudes específicas del Usuario relacionadas con la reclamación. Se recomienda adjuntar documentos a la reclamación que la justifiquen y puedan ser útiles para resolverla.
  4. Si los datos o información proporcionados en la reclamación requieren completarse, antes de considerar la reclamación, el Emisor solicitará al Usuario que complete la información requerida.
  5. El Emisor resolverá el caso dentro de los 30 días posteriores a la recepción de la reclamación debidamente completada. El Usuario recibirá información sobre el resultado de la reclamación por correo electrónico a la dirección proporcionada o por escrito. En caso de rechazo de la reclamación, el Emisor informará al Usuario sobre los motivos de la decisión.
  6. El Emisor no acepta envíos devueltos contra reembolso.
  7. En caso de que la reclamación sea resuelta positivamente, el Emisor emitirá al Usuario una nueva tarjeta de regalo por un valor equivalente al monto acumulado en la tarjeta de regalo reclamada. El período de validez de la nueva tarjeta de regalo será igual al período de validez de la tarjeta de regalo reclamada.
  8. El procesamiento de datos personales del Usuario que presenta una reclamación se realiza de acuerdo con la Política de Protección de Datos Personales del Emisor disponible en la siguiente dirección:


  1. El contenido de estas normativas está disponible en
  2. Para todos los asuntos no regulados en estas normativas, se aplican las disposiciones legales de general aplicación.
  3. El Emisor se reserva el derecho de modificar estas normativas. Las condiciones modificadas de las normativas se publicarán en los sitios web mencionados anteriormente.
  4. Estas normativas entran en vigencia a partir del 04.12.2023.
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